Terms & Conditions
Welcome to our website! We are delighted that you are here and appreciate your interest in our services. Before you proceed, we want to ensure that you have a clear understanding of the general terms and conditions that apply to your use of this platform. These terms and conditions were last updated in 2025 and contain the rules and guidelines you need to follow when using our website. It is important to read and familiarize yourself with these terms, as they define the relationship between you and us. By continuing to use this website, you agree to these terms, so please take a moment to review them carefully. If you have any questions or concerns, please feel free to contact us.
Article 1. Definitions
1.1 In these general terms and conditions, the following terms are used with the meanings defined below, unless explicitly stated otherwise:
“S&S”: Sprints & Sneakers B.V., located at Duivendrechtsekade 80B, 1096 AH Amsterdam, registered with the Chamber of Commerce under number 74326740.
“Client”: The natural or legal person with whom S&S has entered into an agreement or made an offer.
“Agreement”: Any contract entered into between the client and S&S for the provision of services.
“Services”: All services to be provided by or on behalf of S&S.
“Personnel”: Employees of S&S or third parties engaged by S&S for the purpose of providing services.
Article 2. General
2.1 Unless expressly stated otherwise in these General Terms and Conditions, the singular is assumed to include the plural and vice versa, and references to the male form are assumed to include references to the female form and vice versa.
2.2 These General Terms and Conditions apply to every offer, quotation, agreement, and the execution thereof by S&S.
2.3 Deviations from these terms and conditions are only valid if explicitly agreed upon in writing.
2.4 The applicability of the client's purchase or other conditions is explicitly rejected, both now and in the future.
2.5 If one or more provisions of these terms and conditions are void or invalid, the remaining provisions will continue to apply in full. S&S and the client will then consult to agree on new provisions to replace the void or invalid provisions, with due regard for the original intent and purpose of the provision.
2.6 The provisions of these General Terms and Conditions and the Agreement, which explicitly or by their nature are intended to remain in effect after the termination of the Agreement, will continue to bind both parties thereafter.
Article 3. Offers and Quotations
3.1 All offers and quotations, unless explicitly stated otherwise, are considered non-binding offers and may be revoked at any time, even if they contain an acceptance period.
3.2 Quotations may also be revoked by S&S within seven days after receiving acceptance, in which case no agreement has been concluded between the parties. All quotations from S&S are valid for 30 calendar days unless otherwise specified. In the case of supplements and/or changes to an issued quotation, the validity period of the initial quotation is redefined. S&S is only bound by the quotations if the client has confirmed their acceptance in writing within the validity period, unless otherwise indicated.
3.3 Prices and rates mentioned include the costs for regular supplies and office costs that are necessary for the services to be provided unless stated otherwise. VAT is exclusive, as well as other government levies. Costs, such as shipping and administrative fees that must be incurred in the context of the agreement, are also exclusive and will be charged separately unless otherwise stated.
3.4 The rates and fees offered and agreed upon by S&S are exclusive of travel costs (kilometers traveled and time) and any accommodation costs.
3.5 A composite price offer does not obligate S&S to perform a part of the assignment for a corresponding portion of the quoted price.
3.6 S&S is not bound by the issued offer and/or order confirmation if the offer and/or order confirmation, or any part of it, contains an obvious error or typo. S&S is not liable for any damage that may result from this.
3.7 The issued offer is based on data provided by the client and cost-determining factors applicable at the time the offer is made.
3.8 The client guarantees that the data to be provided will be delivered on time, completely, accurately, and up to date. Delays in providing data, not caused by S&S, will be at the client’s expense.
3.9 An offer is made based on the laws and regulations applicable at the time of submission.
3.10 An agreement is concluded upon the signing of the contract by both parties or when the client signs S&S’s offer, or when S&S is actually allowed to begin providing services or preparations for services.
3.11 If the acceptance (on subordinate points) deviates from the offer made, S&S will not be bound by it. In this case, the agreement will not be concluded as per the deviating acceptance unless S&S agrees otherwise.
Article 4. Execution of the Agreement
4.1 S&S will perform the agreement to the best of its knowledge and ability and in accordance with good professional practices. The work will be executed based on the current state of technology and science. The application of articles 7:404, 7:407 paragraph 2, and 7:409 of the Dutch Civil Code is explicitly excluded. S&S determines the manner and by whom the assignment will be executed. S&S is entitled to have the work performed by third parties. S&S is entitled to execute the Agreement in phases. If the Agreement is executed in phases, S&S has the right to invoice each completed part separately.
4.2 The client is responsible for ensuring that all data deemed necessary by S&S or that the client reasonably should know is required for the execution of the agreement, is provided in a timely manner. If the necessary data for the execution of this agreement is not provided on time, S&S is entitled to suspend the execution of the agreement and/or charge the client for the additional costs arising from the delay based on usual rates.
4.3 The services provided by S&S will, in principle, be performed during office hours. These hours are between 08:00 and 18:00, including a half-hour break, from Monday to Friday, excluding recognized public holidays, unless otherwise agreed.
Article 5. Amendment of the Agreement
5.1 If, during the execution of the agreement, it becomes apparent that it is necessary to change or supplement the work to ensure proper execution, the parties will amend the agreement accordingly, in a timely manner and through mutual consultation.
5.2 If the parties agree to amend or supplement the agreement, the completion date for the work may be affected. S&S will inform the client of this as soon as possible.
5.3 If the amendment or supplementation of the agreement has financial and/or qualitative consequences, S&S will inform the client in advance.
5.4 If a fixed fee has been agreed upon, S&S will indicate, in accordance with section 5.3, to what extent the change or addition of the agreement will result in an increase of this fee.
Article 6. Cooperation
6.1 The client is required to provide all cooperation, data, and information necessary or useful for the execution of the agreed work, in a timely manner.
6.2 If S&S performs its work at the client’s location, the client will provide, free of charge, adequate workspace with appropriate facilities, including telecommunication facilities.
6.3 If the necessary cooperation, data, information, and/or facilities are not provided or not provided on time, S&S is entitled to charge additional costs.
Article 7. Contract Duration; Execution Period
7.1 The agreement between S&S and the client is entered into for a fixed period, as agreed in the contract. Unless otherwise required by the nature of the agreement or expressly agreed in writing by the parties.
7.2 If a term for the completion of specific work has been agreed upon within the duration of the agreement, this is never a strict deadline. In the case of exceeding the execution period, the client must notify S&S of this in writing.
Article 8. Fees
8.1 S&S will charge the client fees for the services provided based on the rates used by S&S per half-day or full day, or a fixed fee if agreed upon. Unless explicitly agreed otherwise in writing, the prices and rates stated by S&S are always exclusive of VAT. The prices and rates are exclusive of shipping, travel, accommodation, and other costs, unless otherwise agreed. S&S will inform the client in advance about any additional costs or provide the necessary data for billing these costs to the client before the agreement is concluded.
8.2 If it has been agreed with the client that the work will be carried out outside regular office hours (Article 4, section 3), no surcharges will apply.
8.3 The costs owed will be invoiced periodically (monthly).
8.4 S&S is entitled to pass on price increases if it can demonstrate that the rates have significantly increased between the time of the offer and delivery, for example, regarding wages.
8.5 Furthermore, S&S may increase the fee when it becomes apparent during the execution of the work that the originally agreed or expected amount of work was underestimated to such an extent at the conclusion of the agreement, and this is not attributable to S&S, that it would be unreasonable to expect S&S to perform the agreed work at the originally agreed fee.
8.6 The client is entitled to terminate the agreement if the fee or rate is increased within three months after the agreement was concluded. After this period, the client may terminate the agreement if the increase exceeds 10%. The client is not entitled to termination if the right to increase the fee or rate is based on legal provisions.
8.7 S&S will notify the client of its intention to increase the fee or rate in writing. S&S will also specify the extent of the increase and the date on which the increase will take effect.
8.8 If the client does not wish to accept the fee or rate increase communicated by S&S, the client is entitled to terminate the agreement in writing within seven days after the notification or cancel the assignment on the date stated in S&S’s notification on which the price or rate adjustment would take effect.
8.9 If the agreement is canceled, postponed, or terminated by the client, the following fees will be charged by S&S: If the cancellation or postponement occurs between two to six weeks before the start date of the service: 50% of the quoted fee per term for the service.
If the cancellation or postponement occurs within two weeks before the start date of the service: 100% of the quoted fee per term for the service.
If the agreed service is postponed during the execution of the work: 50% of the quoted fee per term for the service if the postponement occurs between two to six weeks from the date the postponement is requested.
If the agreed service is postponed during the execution of the work: 100% of the quoted fee per term for the service if the postponement occurs within two weeks from the date the postponement is requested.
If the agreed service is terminated: 100% of the quoted fee per term for the service.
Article 9. Payment
9.1 Payment must be made within 2 weeks of the invoice date, using a method indicated by S&S, and in the currency in which the invoice was issued. Objections to the amount of the invoice do not suspend the payment obligation. The parties may agree to make payments in installments, proportional to the progress of the work. If payment in installments is agreed upon, the client must pay according to the agreed installments and percentages as outlined in the Agreement.
9.2 If the client fails to make payment within the 14-day period, the client will be deemed in default by operation of law, without the need for a reminder or prior notice of default. In such cases, the client will owe interest of 10% per month, unless the statutory interest is higher, in which case the statutory interest rate applies. Interest on the outstanding amount will be calculated from the moment the client is in default until full payment is made.
9.3 In the event of liquidation, bankruptcy, seizure, or suspension of payment by the client, S&S’s claims against the client will become immediately due and payable.
9.4 S&S has the right to apply any payments made by the client first to reduce costs, then to reduce outstanding interest, and finally to reduce the principal amount and ongoing interest. S&S may, without being in default, refuse a payment offer if the client suggests a different allocation of the payment. S&S may refuse full payment of the principal amount if the outstanding interest and costs are not paid simultaneously.
Article 10. Intellectual Property and Copyrights
10.1 All intellectual property rights related to the services or the results of the services, including but not limited to reports, analyses, software, files, methodologies, and other documentation, are and will remain with S&S, unless a separate agreement has been made with the client regarding the right to use these materials.
10.2 Notwithstanding the provisions of these general terms and conditions, S&S retains the rights and powers granted under the Copyright Act.
10.3 All materials provided by S&S, such as reports, advice, agreements, software, etc., are exclusively intended for use by the client and may not be reproduced, disclosed, or shared with third parties without prior consent from S&S, unless the nature of the materials implies otherwise.
10.4 S&S reserves the right to use the knowledge gained from the execution of the work for other purposes, provided that no confidential information is disclosed to third parties.
Article 11. Collection Costs
11.1 If the client is in default or fails to timely fulfill their obligations, all reasonable costs incurred to obtain satisfaction outside of court will be at the client's expense. In any case, the client is obliged to pay collection costs in the event of a monetary claim. Collection costs are owed when S&S has had to involve third parties to recover the debt. Collection costs will be calculated according to the Royal Decree of March 27, 2012: "Decree on the reimbursement of extrajudicial collection costs."
11.2 If S&S has incurred higher costs that were reasonably necessary, these will also be eligible for reimbursement.
11.3 Any reasonable judicial and enforcement costs incurred will also be at the client's expense.
Article 12. Complaints
12.1 Complaints about the services performed must be submitted in writing by the client to S&S within 8 days of discovery, but no later than 14 days after completion of the relevant work. The notice of default must include a detailed description of the deficiency, enabling S&S to respond appropriately.
12.2 If a complaint is deemed valid, S&S will perform the work as originally agreed, unless it has become demonstrably pointless for the client. This must be communicated in writing by the client.
12.3 If it is no longer possible or meaningful to carry out the agreed-upon work, S&S will only be liable within the limits of Article 15.
12.4 For all claims and/or rights the client has against S&S and/or third parties involved by S&S, a one-year statute of limitations applies, starting from the moment the client can invoke these rights and/or powers.
Article 13. Termination
13.1 Termination must take place at least 3 months before the end of the agreement's duration. If no timely termination occurs, the agreement will be automatically extended for the same period.
13.2 If the agreement is terminated prematurely by the client, S&S is entitled to compensation as specified in Article 8, section 10.
13.3 If the agreement is terminated prematurely by S&S, S&S will, in consultation with the client, ensure the transfer of pending work to third parties, unless facts and circumstances underlying the termination are attributable to the client.
13.4 If the transfer of work incurs additional costs for S&S, these will be charged to the client.
13.5 Parties may terminate the agreement with immediate effect, in writing, in case of: Request for or granting of suspension of payment to the other party;
Request for bankruptcy or declaration of bankruptcy of the other party; or
Liquidation of the other party or the permanent cessation of its business.
Article 14. Suspension and Termination
14.1 S&S is entitled to suspend performance or terminate the agreement if: The client fails to fulfill their obligations under the agreement.
After the conclusion of the agreement, circumstances arise that give S&S reasonable grounds to fear that the client will not fulfill their obligations. Suspension is only allowed to the extent that the failure justifies it.
The client was requested to provide security for the fulfillment of their obligations and fails to provide or the provided security is insufficient.
14.2 Furthermore, S&S is entitled to terminate the agreement if circumstances arise that make performance of the agreement impossible or unreasonable according to standards of reasonableness and fairness, or if other circumstances arise that make the continued performance of the agreement unreasonable.
14.3 If the agreement is terminated, S&S’s claims against the client become immediately due and payable. If S&S suspends performance of the obligations, it retains its claims under the law and the agreement.
14.4 S&S retains the right to claim damages.
Article 15. Liability
15.1 If S&S is liable, this liability is limited to what is regulated in this provision.
15.2 S&S is liable for deficiencies in the execution of the agreed work, insofar as they result from S&S’s failure to exercise the required care, expertise, and craftsmanship that can be reasonably relied upon when performing these tasks under the agreement.
15.3 Liability for damages resulting from deficiencies is limited to the amount that S&S has received for the work under that specific agreement. For projects with a duration of more than three months, the liability is further limited to the amount invoiced in the last two months of the project.
15.4 In the case of unlawful actions by S&S or its employees or subordinates for which S&S may be held legally liable, S&S is only liable for damages due to death or personal injury, and for other damages, only if caused by intent or gross negligence. In these cases, the compensation will never exceed €5,000 (five thousand euros) per damaging event, with a series of connected events considered as one event. S&S’s liability for damages due to unlawful acts other than as described in the previous section of this article is expressly excluded. If no claim can be made under this provision, the compensation per event – where a series of connected events is considered one event – will in no case exceed the agreed fee for the relevant agreement or, if no fee has been agreed upon, the active agreement between the parties at the time of the occurrence of the damage, but never more than...
15.5 S&S is not liable for: The execution of work delegated to third parties or work dependent on third parties.
Any damages, of any kind, resulting from S&S acting on incorrect and/or incomplete data provided by the client, unless S&S should have been aware of the inaccuracy or incompleteness.
Indirect damages, including consequential damages, lost profits, brand or image damage, missed savings, damages due to business interruptions, damages caused by the client's failure to cooperate and/or provide information, damages from non-binding advice given by S&S, or any damages not classified as direct damages under these terms and conditions.
Errors in materials provided by the client or misunderstandings or mistakes related to the execution of the agreement if they originate from actions of the client, such as failing to provide timely or complete, adequate, and clear data/materials.
Errors, if the client has given prior approval or had the opportunity to perform a check and has indicated that they do not require such a check.
15.6 Any claims from the client under the circumstances mentioned above must be submitted within three months of discovering the damage, and no later than three months after completion of the work, after which the client forfeits their rights.
Article 16. Indemnification
16.1 The client indemnifies S&S against claims from third parties regarding intellectual property rights on materials or data provided by the client, which are used in the execution of the agreement.
16.2 The client indemnifies S&S against claims from third parties related to the execution of the agreement.
16.3 If the client provides S&S with data carriers, electronic files, or software, the client guarantees that these data carriers, electronic files, or software are free of viruses and defects.
Article 17. Transfer of Risk
17.1 The risk of loss or damage to the goods that are the subject of the agreement passes to the client when they are legally or physically delivered to the client or made available to the client or a third party designated by the client.
Article 18. Force Majeure
18.1 Neither party is required to fulfill any obligation if they are hindered due to circumstances beyond their control, and not attributable to fault, nor under the law, legal act, or generally accepted practices.
18.2 In these terms and conditions, force majeure includes, in addition to what is understood by it in law and jurisprudence, all external causes, whether foreseen or unforeseen, over which S&S has no control, but which prevent S&S from fulfilling the obligations. Strikes within S&S are included.
18.3 If not already included, force majeure for S&S also includes: Strikes;
Traffic disruptions;
Government measures preventing S&S from fulfilling its obligations timely or properly;
Riots, civil unrest, war;
Traffic blockages;
Lack of labor;
Extreme weather conditions;
Epidemics;
Fire;
Import, export, and/or transit prohibitions; and/or
Any circumstances that obstruct the normal course of business, making the continuation of the agreement unreasonable for S&S.
18.4 S&S also has the right to invoke force majeure if the circumstance preventing (further) performance occurs after S&S was supposed to fulfill its obligations.
18.5 During the period of force majeure, the parties may suspend the obligations under the agreement. If this period lasts longer than three months, either party is entitled to terminate the agreement without liability for damages.
18.6 If S&S has already partially fulfilled its obligations during the period of force majeure, or will be able to fulfill them, and the completed or to be completed portion has independent value, S&S is entitled to separately invoice the completed portion. The client is obliged to pay this as if it were a separate agreement.
Article 19. Confidentiality
19.1 Both parties are obligated to keep confidential all information obtained from each other or from another source in the context of their agreement. Information is considered confidential if communicated by the other party as such or if it is clear from the nature of the information. Notwithstanding the above, S&S is authorized to list the client's name on a list of relations, which may be published on the website or via other communications to third parties unless otherwise agreed.
19.2 If, due to a legal provision or court ruling, S&S is required to disclose confidential information to third parties designated by law or the competent court, and S&S cannot invoke a legal right of confidentiality, then S&S is not liable for damages and the client is not entitled to terminate the agreement due to any resulting damage.
Article 20. Privacy
20.1 S&S respects the client’s privacy. S&S processes all personal data provided to it in accordance with applicable laws, especially the General Data Protection Regulation (GDPR). The client agrees to this processing. S&S applies appropriate security measures to protect the client’s personal data.
20.2 S&S uses the client’s personal data solely in the context of performing the agreement or handling a complaint.
Article 21. Third Parties
21.1 S&S is entitled to engage third-party services in the execution of the assignment.
21.2 The client is not allowed to transfer rights and obligations under the agreement to third parties without obtaining written consent from S&S. S&S may attach conditions to this consent.
Article 22. Return of Provided Items
22.1 If S&S has provided the client with items for the execution of the agreement, the client is required to return these items within 14 days in their original condition, free of defects, and complete. If the client fails to meet this obligation, all related costs will be at their expense.
22.2 If the client fails to meet the obligation in section 1 of this article, after a reminder, S&S has the right to charge the client for the resulting damage and costs, including replacement costs.
Article 23. Disputes
23.1 Parties will first make every effort to settle a dispute through mutual consultation before resorting to court. If a dispute between the parties cannot be settled through mutual consultation, the District Court of Amsterdam will have jurisdiction, unless S&S chooses to resolve the dispute before the court legally competent for the matter.
Article 24. Applicable Law
24.1 Dutch law applies to all offers and agreements between S&S and the client.
Article 25. Changes and Availability of the Terms and Conditions
25.1 These terms and conditions can always be reviewed on the website of S&S.
25.2 The most recent version applies, or the version that was in effect when the agreement was concluded.